Improving Mobile Is Acceptance: A Business Perspective

This article proposes a configuration model for tailoring management support systems (MSS) to managers' day-to-day interactions with IS when they are mobile and their perceived usefulness in doing so. Clustering possible characteristics yields different use situations. Configuring MSS to these use situations, we consider the selection of smart devices and associated information media covering PDF reports extracted from the MSS, access to MSS via web browsers, and apps. Our research model is based on findings from a literature review. Using results from a workshop with an expert focus group, enhanced with experience from practice that we gathered in one-on-one manager interviews, we not only generate situated variants for managers' mobile IS use, but also evaluate our plea for a situated IS design with four findings. The handier devices are, the more they are used for frequent, but short interactions; semi-business apps make MSS smarter; apps can handle managers' mobile offline challenge; tablets have created their own use case for managers in three ways – as an advanced PDF reader, an electronic typewriter for more complex emailing especially with attached office documents, and for simple ad-hoc analysis "on the fly."